• Are you a NSFM® client with questions about your account? Please call our 24Hrs Control Room - 1800 673 628

  • Are you a NSFM® client with questions about your account? Please call our 24Hrs Control Room - 1800 673 628

  • Are you a NSFM® client with questions about your account? Please call our 24Hrs Control Room - 1800 673 628

  • Are you a NSFM® client with questions about your account? Please call our 24Hrs Control Room - 1800 673 628

  • Are you a NSFM® client with questions about your account? Please call our 24Hrs Control Room - 1800 673 628

  • Are you a NSFM® client with questions about your account? Please call our 24Hrs Control Room - 1800 673 628

Concierge Services

Merging Security with Exceptional Hospitality.

NSFM's Concierge Services provide professional, customer-focused personnel who expertly blend security functions with exceptional hospitality, creating a welcoming and secure environment.

SOLVE BUSINESS CHALLENGES

Balancing Security with Guest Experience

Modern facilities require a delicate balance: maintaining robust security while simultaneously creating a welcoming and efficient environment. Managing visitor flow, upholding brand image, and ensuring safety without appearing intrusive are key challenges.

First Impressions

The lobby or reception area is often the first point of contact, impacting your brand's perception and setting the tone for visitor experience.

First Impressions

The lobby or reception area is often the first point of contact, impacting your brand's perception and setting the tone for visitor experience.

First Impressions

The lobby or reception area is often the first point of contact, impacting your brand's perception and setting the tone for visitor experience.

Visitor Management

Visitor Management

Visitor Management

Balancing Roles

Balancing Roles

Balancing Roles

Emergency Preparedness

Emergency Preparedness

Emergency Preparedness

100+

Approximate workforce serving communities across Australia

6+

Branches across Australia

2022

Keeping people, businesses, and communities safe for over 3 years

50+

Trusted partner to more than 50+ Companies

100+

Approximate workforce serving communities across Australia

6+

Branches across Australia

2022

Keeping people, businesses, and communities safe for over 3 years

50+

Trusted partner to more than 50+ Companies

BENEFITS

Elevating Experience & Security with Concierge

Our concierge services go beyond traditional security, enhancing your operational efficiency and elevating your facility's reputation.

Enhanced Brand Image

Projects a professional, welcoming, and secure image for your premises, leaving a positive first impression.

Improved Operational Efficiency

Streamlines visitor management and reduces the burden on your administrative staff.

Increased Safety & Security

Provides a proactive security layer while ensuring a comfortable environment for all with Seamless Incident Handling. Guarantees swift and coordinated action during any unforeseen event.

Superior Guest Experience

Ensures all interactions are courteous, helpful, and professional, contributing to higher satisfaction.

OUR CAPABILITIES

How NSFM Delivers: Our Concierge Capabilities

NSFM provides professional personnel uniquely trained to offer a seamless blend of front-of-house security and exceptional hospitality.

Front-of-House Security & Presence

Front-of-House Security & Presence

Our concierges provide a visible, reassuring security presence while maintaining a professional and welcoming demeanor.

Our concierges provide a visible, reassuring security presence while maintaining a professional and welcoming demeanor.

Our concierges provide a visible, reassuring security presence while maintaining a professional and welcoming demeanor.

Visitor & Contractor Management

Expertly manage access control, visitor sign-ins, and contractor inductions, streamlining entry processes.

Assistance to Public & Tenants

Provide directions, answer inquiries, and offer general assistance, enhancing the experience for all building occupants and visitors.

We develop and implement tailored security protocols to meet the unique operational needs and specific risks of each site.

We develop and implement tailored security protocols to meet the unique operational needs and specific risks of each site.

Emergency Response & Liaison

24/7 National Operations Centre Support

24/7 National Operations Centre Support

Trained to act swiftly during incidents and coordinate effectively with emergency services, ensuring safety and minimizing disruption.

Our guards are continuously supported by our national operations centre, providing immediate backup, coordination, and assistance around the clock.

Our guards are continuously supported by our national operations centre, providing immediate backup, coordination, and assistance around the clock.

Mail & Delivery Management

Oversee incoming and outgoing mail and deliveries, ensuring secure and organized handling.

What Sets Us Apart

Frequently Asked Questions

Our unique training and integrated approach set our concierge services apart, ensuring a superior blend of protection and professionalism.

Dual-Trained Professionals

Our personnel are uniquely skilled in both stringent security protocols and advanced customer service techniques.

Customer-Centric Security

We prioritize courteous and helpful interactions without compromising on security effectiveness.

Integrated Approach

Seamlessly blend security functions with hospitality, providing a cohesive and efficient front-of-house solution.

Proactive Problem Solvers

Our concierges are trained to anticipate needs and address issues before they escalate, enhancing overall experience.

Let's work together to secure the promise of tomorrow.

Looking for more information?

Contact one of our security and services experts to see how we can help.

Let's work together to secure the promise of tomorrow.

Looking for more information?

Contact one of our security and services experts to see how we can help.

Let's work together to secure the promise of tomorrow.

Looking for more information?

Contact one of our security and services experts to see how we can help.

©2025 National Security & Facility Management (NSFM) - Designed by Blend.

©2025 National Security & Facility Management (NSFM) - Designed by Blend.

©2025 National Security & Facility Management (NSFM) - Designed by Blend.