• Are you a NSFM® client with questions about your account? Please call our 24Hrs Control Room - 1800 673 628

  • Are you a NSFM® client with questions about your account? Please call our 24Hrs Control Room - 1800 673 628

  • Are you a NSFM® client with questions about your account? Please call our 24Hrs Control Room - 1800 673 628

  • Are you a NSFM® client with questions about your account? Please call our 24Hrs Control Room - 1800 673 628

  • Are you a NSFM® client with questions about your account? Please call our 24Hrs Control Room - 1800 673 628

  • Are you a NSFM® client with questions about your account? Please call our 24Hrs Control Room - 1800 673 628

Retail Greeters

Enhancing Customer Experience, Deterring Loss.

NSFM provides friendly, professional retail greeters who subtly enhance security while simultaneously delivering excellent customer service, contributing to both a positive shopping experience and reduced shrinkage.

SOLVE BUSINESS CHALLENGES

Balancing Welcome with Vigilance in Retail

Retail environments demand a unique blend of customer engagement and proactive security. The challenge lies in creating a welcoming atmosphere that encourages sales, while effectively deterring theft and managing customer flow without appearing overly restrictive.

Loss Prevention

Minimizing inventory shrinkage due to theft and internal fraud without alienating legitimate customers.

Loss Prevention

Minimizing inventory shrinkage due to theft and internal fraud without alienating legitimate customers.

Loss Prevention

Minimizing inventory shrinkage due to theft and internal fraud without alienating legitimate customers.

Customer Experience

Customer Experience

Customer Experience

Staff Burden

Staff Burden

Staff Burden

ubtle Security

ubtle Security

ubtle Security

100+

Approximate workforce serving communities across Australia

6+

Branches across Australia

2022

Keeping people, businesses, and communities safe for over 3 years

50+

Trusted partner to more than 50+ Companies

100+

Approximate workforce serving communities across Australia

6+

Branches across Australia

2022

Keeping people, businesses, and communities safe for over 3 years

50+

Trusted partner to more than 50+ Companies

BENEFITS

Boosting Retail Performance with Greeters

Implementing NSFM Retail Greeters delivers measurable advantages that impact both your customer satisfaction and your bottom line.

Reduced Inventory Shrinkage

Proactive deterrence significantly contributes to minimizing losses from theft.

Enhanced Customer Satisfaction

A welcoming and helpful presence improves the overall shopping experience, encouraging repeat visits.

Improved Staff Efficiency

Frees your sales associates to focus on core sales activities, boosting productivity.

Positive Brand Perception

Projects an image of a secure, customer-focused, and well-managed retail environment contributing to a sense of security for both customers and staff.

OUR CAPABILITIES

How NSFM Delivers: Our Retail Greeter Capabilities

NSFM's retail greeters are specifically trained to seamlessly blend exceptional customer service with acute security awareness, providing a unique dual benefit.

Visible, Welcoming Presence

Visible, Welcoming Presence

Our greeters provide a friendly and approachable presence at your store's entrance, creating a positive first impression.

Our greeters provide a friendly and approachable presence at your store's entrance, creating a positive first impression.

Our greeters provide a friendly and approachable presence at your store's entrance, creating a positive first impression.

Customer Assistance & Direction

They assist shoppers with inquiries, provide directions, and help manage customer flow, reducing the workload on your sales staff.

Proactive Loss Prevention

Their presence acts as a significant deterrent against opportunistic theft and suspicious behavior, contributing to reduced shrinkage.

We develop and implement tailored security protocols to meet the unique operational needs and specific risks of each site.

We develop and implement tailored security protocols to meet the unique operational needs and specific risks of each site.

Incident Reporting

24/7 National Operations Centre Support

24/7 National Operations Centre Support

Trained to observe and report any unusual activities or potential security concerns to store management.

Our guards are continuously supported by our national operations centre, providing immediate backup, coordination, and assistance around the clock.

Our guards are continuously supported by our national operations centre, providing immediate backup, coordination, and assistance around the clock.

Brand Ambassadors

Our greeters embody your brand's values, enhancing the overall shopping experience.

What Sets Us Apart

The NSFM Advantage in Retail Greeters

Our unique training and strategic approach ensure our retail greeters are more than just a welcoming face; they are an integral part of your loss prevention strategy.

Dual-Purpose Training

Our greeters are expertly trained in both customer service and security awareness, offering a unique combined benefit.

Proactive Deterrence

Their presence is specifically designed to act as a preventative measure against theft, rather than just a reactive response.

Seamless Integration

We ensure our greeters integrate smoothly with your existing store operations and customer service philosophy.

Focus on Your Bottom Line

Our services are geared towards enhancing both your customer experience and your profitability.

Let's work together to secure the promise of tomorrow.

Looking for more information?

Contact one of our security and services experts to see how we can help.

Let's work together to secure the promise of tomorrow.

Looking for more information?

Contact one of our security and services experts to see how we can help.

Let's work together to secure the promise of tomorrow.

Looking for more information?

Contact one of our security and services experts to see how we can help.

©2025 National Security & Facility Management (NSFM) - Designed by Blend.

©2025 National Security & Facility Management (NSFM) - Designed by Blend.

©2025 National Security & Facility Management (NSFM) - Designed by Blend.